PICKUPS, SHIPPING, & REFUNDS
Plants come in all shapes and sizes and may look slightly different than the ones pictured.
PICKUPS & SHIPPING OPTIONS
- Our regular pickup hours are Tuesday-Friday 8am-2pm and Saturday 8am-noon. Closed Sundays & Mondays.
- You will receive an additional email once your plants are ready to be picked up. Please come to our entrance on Foster Street, call 412-701-4530 with your name and Order #, and we'll bring your plants out! DO NOT pull into or block anyone's driveway on 41st Street. Please find street parking if needed and come to our entrance on Foster Street.
Orders must be picked up within one week.
(To see the Pickup option at check out, make sure you select Check Out from your cart and do not choose any type of accelerated checkout option like Paypal, Apple Pay, Google Pay, Amazon Pay etc. Customers can't use express checkout options for pickup orders, sorry!)
We ship orders anywhere in the contiguous United States. Orders, once processed and packed up, will ship to you from Pittsburgh, PA via USPS 2-3 Day Priority Mail. Orders are usually taken to the post office Tuesday through Friday of each week.
- $9.00 for shipped orders of 4 plants/planters or less
- $16.00 for shipped orders of 5 to 8 plants/planters
- $25.00 for shipped orders of 9 plants/planters or more
Please keep your location's temperature in mind when placing an order, especially if your package will need to sit outside once it is delivered. If your package will need to sit outside for an extended period of time in extreme temperatures, please consider using a different shipping address or waiting until the weather is better suited for shipping.
During winter months, we will delay shipping out plants when the temperature is too low in Pittsburgh to avoid harming the plants during transit. Please keep this in mind if placing a time-sensitive order. Feel free to email us before placing an order if you have any questions.
You should add a heat pack to your order when shipping during cold weather.
If your plant was damaged during transit, please send us an email (with photos) at firstname.lastname@example.org so we can get it sorted out.
Online orders: We allow refunds up to 15 days from the date of purchase if plants arrive damaged from the shipping process. Please email email@example.com within 15 days from the date of purchase to let us know the situation.
Wholesale or retail orders picked up at our Pittsburgh location: all sales are final.
Worried about your plants shipping across the country? We sent a few to Laura at Garden Answer in Oregon - watch below to see how they arrive!