FAQ

Shopping Q's

Can I shop in person in Pittsburgh?
Sometimes. We are an online plant shop but our warehouse is located in Pittsburgh. If you’re in Pittsburgh you can pick up your order in Lawrenceville and you don’t have to pay for shipping. However, our location is a warehouse not a retail store, so we are not open everyday for in-person shopping like a regular retail store is. 
We do sometimes host sidewalk shops in Lawrenceville or travel around town for pop up shops where you CAN shop in person. Those are always announced on social media.

Where do I pick up my local pickup order?
Our address for GPS purposes is 158 41st Street Pittsburgh PA 15201. Our main entrance is around the corner on Foster Street.

I placed a shipping order on accident but want to pick it up. What do I do?
Send us an email after you place your order and we can refund you the shipping charges. We must be notified of this change before the packing process begins so make sure to email us ASAP. Orders cannot be modified once you receive the shipment email with the tracking number.

Can I include a gift message with my shipped order?
Sure! Just send over an email right after you place your order and we’ll include it in the shipment. All orders sent as gifts include a gift invoice so the recipient will know who it is from. The gift invoice also includes the plant names so they can look up care instructions.

Can I be notified when a product comes back into stock?
If you would like to be notified when we restock the website, sign up for our restock emails using the pop-up on the site. We do not offer restock notifications for individual plants. 

What are the plant sizes?
The inches next to the plant names refer to the diameter of the top of the plant pot, not the height/width of the plant itself.

General Q's

Can you help me with my plant questions?
Yes! First, read our Plant Care Guide but if your question isn’t answered there then go ahead and send us an email or give us a call and we'll do our best to help.

I'm local and want a really big plant. Can you order one for me?
Probably! Send us an email with your request to hello@perricoplantco.com

I'm a local business buying plants for display in my store or purchasing for a photo shoot. Can you help me?
Send us an email to hello@perricoplantco.com and we can help you source what you need.

I want to order plants for a corporate gift or I need a large quantity of plants, but I'm not a business. Can you help?
Sure can! Send us an email with your request to hello@perricoplantco.com. Just know it may take multiple weeks to get in large quantities of plants so please plan ahead.

I would like to buy a large quantity of plants for a workshop, wedding or shower favors, or another event. Can you help us source plants and planters?
Yes we can! Send us an email with your request to hello@perricoplantco.com. Just know it may take multiple weeks to get in large quantities of plants so please plan ahead.

How can I contact you?
Email or phone is best. Please leave a message with a callback number if we don't answer.

What does wholesale mean?
We offer wholesale pricing to businesses buying for resale. If that sounds like you, check out our Wholesale page.

What is your refund policy?
You can find our refund policy on the Pickups & Shipping page.

Where can I find more information about your outdoor garden design services?
More information can be found on our sister website, Perrico Gardens.